Google review replies, on autopilot
Every review answered. In your voice.
ReplyPilot drafts a thoughtful, on-brand reply the moment a review lands on your Google listing. Five-star praise goes out automatically. Anything negative waits for your one-tap approval.
No credit card required · 5-minute setup · Cancel anytime
“Waited 45 minutes for cold pancakes and our server disappeared. Really disappointing — we won’t be back.”
How it works
Set it up once. Then mostly forget it exists.
Connect your Google listing
Sign in with the Google account that manages your Business Profile. Two clicks, no password to create.
Teach it your voice
Pick a tone, add a signature, and share a few house facts — hours, specialties, policies. Replies sound like you, not a robot.
Approve the hard ones in one tap
Positive reviews are answered automatically. Negative ones come to your email with a ready draft — approve, edit, or rewrite.
The safety net
Bad reviews never get an automatic reply.
Any review of 3 stars or fewer is held for you, with a calm, well-written draft attached. You approve it from your inbox in one tap — or edit it first. Nothing public happens without your sign-off.
Draft ready: “Hi Dana, we’re sorry we fell short of what you should expect from us — that’s on us…”
Why replying matters
Your replies are read by every future customer.
People check before they choose
Most customers read reviews — and how an owner answers criticism — before picking a local business. An unanswered complaint reads as a silent “yes, that’s true.”
Google likes active listings
Google encourages owners to respond to reviews, and consistent activity on your profile signals a managed, trustworthy business.
Angry customers calm down
A fast, human apology in public is often the difference between a lost customer and a second chance — and everyone watching sees you care.
Pricing
One plan. No surprises.
Solo location
- Unlimited review replies, drafted in your voice
- Auto-publish for 4 and 5-star reviews
- One-tap email approval for negative reviews
- 1 Google Business Profile location
- 14-day free trial, no card up front
- Cancel anytime, in two clicks
More than one location? Email us for multi-location pricing.
FAQ
Questions owners actually ask.
Will it ever reply to a bad review without me?
No. Reviews of 3 stars or fewer are always held for your approval. You can also turn off auto-publishing entirely and approve every single reply.
Will the replies sound like AI?
Replies follow your tone, mention the specifics the customer raised, and end with your signature. You can edit any draft before it goes out — and the more house facts you add, the more it sounds like you.
What do I need to get started?
Just the Google account that manages your Business Profile. There is nothing to install and no website changes to make.
Does it work for languages other than English?
Yes. Replies are written in the same language as the review, so a Spanish review gets a Spanish reply.
How do I cancel?
From the Billing page, anytime. Your replies stay on Google — they belong to your listing, not to us.